Time: June 12, 2014 from 11am to 4pm
Location: UK Theatre Association
Street: 32 Rose Street
City/Town: London WC2E 9ET
Website or Map: http://www.uktheatre.org/Even…
Event Type: course, front of house, london
organised by: UK Theatre Association
Latest Activity: May 6
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• Front of house staff working in arts and entertainment venues
• Anyone whose job brings them into regular and direct contact with the general public
• Those working in the public areas of venues including front of house managers, stewards, ushers, cloakroom attendants, bar and box office staff.
Working to help our customers enjoy an artistic experience can be a source of immense job satisfaction. But what happens when things go wrong? If your role brings you in contact with customers you may have encountered difficult situations, flared tempers or even physical aggression. Knowing how to deal with these situations, stay calm and professional, and reach a successful outcome for everyone is vital.
This is an interactive day using group work, exercises and discussion, with plenty of opportunities for you to share your experiences and learn from each other too.
Learning outcomes - at the end of this course you will be able to:
• Understand why conflicts happen
• Understand challenge, confrontation and conflict
• Spot the signs of aggressive or violent behaviour
• Be equipped with tips and techniques in order to respond constructively
• Developed your assertiveness and your confidence
Ruth Mason. Ruth has held senior positions in arts management, business development, PR and leadership training across a range of organisations including Bradford Theatres, the NSPCC, Opera North and the NHS.
£110+VAT, UK Theatre, SOLT, ITC, FST and ABO Members (£125 from 02/05/14)
For more information and to book, please visit the event website.